Transform Shopping Experience with AI Chatbots

Deliver expert guidance anytime, anywhere, and sell more with a personalized and easy-to-navigate shopping experience on chat

Retail

Tata CLiQ achieves 10X ROI over email,in-app push notifications and SMS

Learn how Tata CLiQ leveraged WhatsApp to attain an impressive click-through rate of 57%

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Trusted by leading Retail, CPG, D2C & eCommerce brands

Unilever
Danone
TataCliq
Flipkart
Dulux
Himalaya

Move shoppers through the funnel faster

Allow customers to discover products by searching with keywords or stating their needs in natural language

Create a personalized experience based on browsing behavior, transactions and conversational data

Show contextual offers and promotions to prompt purchases and action

33%
Lower Customer <br> Acquisition Cost

Lower Customer
Acquisition Cost

Move shoppers through the funnel faster

Convert new visitors and
increase CLTV

Recommend products based on consumer preferences and their recency, frequency and monetary segment

Send abandoned cart alerts and nudge on 30+ channels including WhatsApp and SMS, with easy payment links

Drive repeat purchases with back-in-stock alerts, new arrivals, cross-sell suggestions and rebuy notifications

49%
Higher Upsell & <span>Cross-sell</span> Revenue

Higher Upsell & Cross-sell Revenue

Convert new visitors and increase CLTV

Optimize costs and serve
better with intuitive support

Answer routine queries such as shipping status and payment status with AI automation

Humanize the experience with intuitive text, voice, and video-based interactions for complex queries and concerns

Interact in multiple languages, support 24*7 and automate delivery updates, return and replacement requests

42%
Lower Support Costs

Lower Support Costs

Optimize costs and serve better with intuitive support

Why Choose Us?

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25+ pre-built
journeys

An AI retail assistant with micro journeys including product discovery, size finder, product recommendation, FAQ, etc.

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30+
channels

Integrate 30+ messaging channels through Text, Voice, and Video to create a ‘shop anywhere’ experience.

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Retail
AI Brain

A self-learning knowledge base complete with 170+ unique retail intents, topic modeling features, automated tag generation, and Q&A generation.

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WhatsApp
Commerce

Scale your business and drive engagement by showcasing your product catalog on WhatsApp.

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Consumer demand analytics

Get actionable retail insights such as potential new markets, products in demand, frequently asked queries, AI accuracy, and more.

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Deploy in
4 weeks

OOTB integrations with leading CRM and eCommerce platforms for rapid data ingestion and faster go-to market.

Why Choose Us?

Customer Stories

Danone: Transforming engagement in the early life nutrition segment

Danone: Transforming engagement in the early life nutrition segment

Early life nutrition is an extremely sensitive segment where support provided needs to be accurate at all times, leading Danone’s Specialist Care team to select Gupshup to provide 24/7 AI assistance to their early life nutrition audience.

AkzoNobel: Paint discovery simplified with AI assistance across 25+ countries

AkzoNobel: Paint discovery simplified with AI assistance across 25+ countries

Gupshup’s retail assistant became the backbone of the multi-country Dulux Promise campaign, collaborating with the brand to create a seamless end-to-end experience for customers across languages.

Frequently Asked Questions