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Leveraging Conversational Messaging for Better ROI on Your Ads

On May 9, 2024 | 8 Minutes Read
ChatbotsConversational AIConversational CommerceConversational EngagementConversational MarketingConversational SupportCXGenericWhatsApp Business APIWhatsApp Commerce

At a time when the digital frontier is undergoing rapid evolution, the significance of digital advertising continues to grow exponentially. A study by Small Biz Genius predicts a remarkable surge in global digital ad spending, expected to exceed $645 billion in the upcoming years. This impressive projection highlights the crucial role that digital advertising can have on your company’s marketing approach.

However, for businesses to truly capitalize on this opportunity, it’s crucial for businesses to pay attention. Merely investing in digital advertising without a well-defined strategy may not yield the expected return on investment (ROI). Instead of adopting a passive ‘set it and forget it’ mentality, your business should aim to maximize returns by strategically engaging with customers on a large scale through your advertising efforts, leveraging tools like instant messaging for business and IP Messaging.

But what’s the best way to achieve this? It starts with moving beyond the ineffective ‘spray and pay’ method, which involves indiscriminate spending without a targeted plan. Now is the time to adopt a more effective approach that maximizes your advertising spend, with a focus on the most impactful areas, such as mobile platforms, employing strategies like Conversational Messaging.

As per Staista by 2026, mobile is expected to account for 70% of all digital advertising spend.

This means, nearly three-quarters of your advertising budget will be directed towards mobile applications and platforms, which are most frequently used by your customers. Even with a substantial advertising budget, the key is ensuring that you are maximizing the effectiveness of these funds through smart business communication strategies.

The solution lies in direct communication with your potential customers after they click on your ads, utilizing a Single Messaging API for streamlined interactions. Messaging offers a swift and straightforward way to engage and nurture prospects and customers, who have interacted with your ads. This not only helps optimize your investment but also fosters deeper relationships and, consequently, drives higher conversion rates through instant messaging for business.

Embracing the Conversational Approach in Advertising

Embracing the Conversational Approach in Advertising

How can instant messaging for businesses significantly enhance their return on investment (ROI) using digital ads? By embedding conversational AI within the advertising process, facilitated by IP Messaging and Conversational Messaging, you can boost both product discovery and customer demand.


When a potential customer shows interest in an ad by clicking on a product or service, they typically seek immediate and straightforward responses. It is crucial for your business to engage with these customers promptly before they lose interest, become distracted, or explore other options. Their initial click indicates interest, and seizing this moment to engage effectively through a Messaging API is essential for maximizing the opportunity.

Consider this scenario: a user clicks on your ad to explore a specific product. This action can trigger a directed conversation, supported by instant messaging for business, to assist them in making a purchasing decision, adding the item to their cart, and proceeding to checkout. If they have questions, your prompt response through business communication tools can guide them smoothly through the sales funnel. Features like “learn more” and “contact us” buttons on your digital ads encourage direct messaging with your business, simplifying the capture of high-intent leads.

Moreover, informing customers that they can message your business directly through digital ads not only saves them time but also establishes a rapid and accessible communication channel through IP Messaging, enhancing your control over conversion opportunities.

Integrating messaging into your advertising strategy using Conversational Messaging can significantly impact business outcomes. However, it’s equally important to ensure your ads are placed effectively. Allocating your advertising budget to high-traffic platforms and utilizing messaging to engage customers broadens your reach and helps you nurture leads more effectively after they click.

A quick tip on best practices: consistently track and analyze your ads’ performance to adopt a strategic and informed approach to your digital advertising efforts. This data can help determine whether your ad content is compelling enough to encourage potential customers to initiate a conversation with your business, thereby increasing your chances of successful engagement post-click.

Conversational Messaging in Ads: Engaging Customers Across the Sales Funnel

Let’s delve deeper into how integrating Conversational Messaging into your digital advertising strategy can enhance lead generation, boost sales, and foster customer loyalty through effective business communication.

To begin with, it’s important to note that 90% of searchers have not yet decided on a brand when they start their search. This highlights the intense competition among businesses utilizing digital ads. When a user searches for terms like “best” or “highest rated”—common phrases for product discovery—it’s crucial for your product to stand out among others making similar claims. While a compelling digital ad can attract users to your product, the most effective method to ensure conversion is through direct conversation with your business via instant messaging for business.

Engaging in IP Messaging with a business doesn’t just help potential customers form favorable opinions about your brand; it also provides an excellent opportunity to introduce them to new products. By actively assisting users who are looking for specific items, your business can recommend products that meet their needs, significantly increasing the likelihood of conversion, all facilitated by a Single Messaging API that streamlines these interactions across various instant messaging channels like WhatsApp, Instagram, Telegram, Viber etc..

But how can you effectively implement Conversational Messaging throughout the customer journey? Let’s explore the possibilities.

Stages of customer journey

Lead Generation Through Digital Advertising

Enhance your business’s ability to generate more qualified leads from digital ads by engaging opted-in users with compelling messages about your products or services. You can enrich the user experience by sharing images, videos, links, and more through chat interactions, providing detailed insights into your offerings.

For instance, imagine your mobile services company advertises a two-for-one phone deal via a carousel ad integrating ads that click to WhatsApp. An interested user clicks on the ad and initiates a chat to inquire about the available colors. You promptly respond with images showcasing the phone in three different colors, effectively engaging a high-intent lead.

click to whatsapp

This approach not only engages users instantly but also provides them with a rich, interactive experience that heightens their interest and guides them toward making a purchase decision.

Driving Sales Through Interactive Messaging

The process of generating leads is just the beginning. Messaging also plays a crucial role in driving sales by creating personalized shopping experiences. By sharing curated product lists and direct links to the shopping cart within the chat, you motivate potential customers to make a purchase. This tailored approach not only facilitates the selection process but also enhances control over the sales funnel, ensuring that customers find the products best suited to their needs. Furthermore, allowing customers to opt-in for updates about relevant products and recent orders fosters a closer relationship and keeps them informed about opportunities that might interest them.

Consider a scenario where your clothing company runs a video ad for a new leather tote bag integrating click to chat ads. A customer expresses interest by clicking the “contact us” button and starts a conversation to inquire about related products like cross-body bags. You respond by sending a curated selection of cross-body bags, assisting the customer in making an informed purchase decision, ensuring the lead is well-utilized.

Bag World

This interactive shopping experience not only simplifies the purchase process but also enhances customer satisfaction by providing tailored options.

Building Customer Loyalty

At the conclusion of the customer journey, maintaining customer retention becomes paramount. Offer exclusive deals and personalized promotions through chat interactions to enhance engagement and solidify long-term relationships. 

For example, if your bank advertises a new cash-back credit card, you can message previous customers about an exclusive offer with a reduced interest rate for the first 12 months. An engaged customer who expresses interest can receive further details through a concise video message, encouraging them to sign up and start enjoying the benefits.


Offering exclusive deals through conversational messaging enhances customer engagement and fosters loyalty by making customers feel valued.

Re-engaging Customers

A significant challenge in e-commerce is addressing the high rate of abandoned shopping carts, with about 81% of all online shopping carts left unfinished. Your business can re-engage these customers by sending personalized reminders or offers, such as free shipping, to incentivize the completion of their purchase. This proactive approach helps reintegrate potential customers into the sales funnel, increasing the likelihood of finalizing the sale.

GS Store

Sending personalized reminders or offers through conversational messaging helps businesses re-engage customers, effectively reducing cart abandonment rates and boosting sales.

Transform Your Ad Strategy with Gupshup

Leverage messaging to significantly boost the effectiveness of your advertising efforts. By incorporating personalized and engaging conversations with customers, you can enhance both engagement and conversion rates. Integrate conversational marketing techniques throughout your sales funnel to gain better control and achieve optimal outcomes from your ad spend. By adopting a strategic approach to digital advertising and leveraging the power of instant messaging, businesses can enhance customer engagement, improve ROI, and achieve sustainable growth. Gupshup is your partner in this journey, providing the tools and expertise needed to transform potential customer interactions into successful business outcomes.

Are you ready to revolutionize your digital advertising strategy? Embrace Gupshup’s advanced messaging solutions to enhance your business communication, drive sales, and build lasting customer loyalty. Visit our website today to learn more about how our services can help you maximize your digital ad spend and turn conversations into conversions. Let Gupshup help you take control of your advertising success and ensure that your business thrives in the digital marketplace.

Divya Shukla
Divya is a multifaceted writer and a journalism graduate. A wordsmith by profession and passion, she crafts compelling narratives as a seasoned content writer while also weaving poetic tapestries in her leisure moments. Whether delving into informational prose or evocative verse, her love for the written word brings finesse to every piece she pens down.

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