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5 Google Business Welcome Messages To Woo Your Customers

Chatbots, Conversational AI, Conversational Engagement, Generic, Google Business Messaging
On June 8, 2022

Research suggests that Google owns around 85.5% of the search engine market share worldwide. Almost 63,000 search queries are made every second leading to 2 trillion global searches each year. Google searches can be a great customer touchpoint and can be utilized to establish robust customer engagements. Here comes the role of Google Business Messaging!

According to a study, around 560 billion texts are sent every month worldwide. Today’s new-age customers love quick responses from brands and are always looking forward to instant connectivity. With Google Business Messaging, brands can enable customers to initiate chat with them directly from Google Search, Google Maps, and Google Ads. And, Google Business Welcome Messages are an effective medium to take full advantage of Google Business Messaging. They help you establish remarkable first impressions, leading to long-term customer loyalty.

In this blog, we shall discuss the best examples of welcome messages that can help you stand out from the crowd and win optimized customers’ attention.

Elements of a good Google Business welcome message

Creative welcome messages make your customers feel connected with your brand the right way. When you make your customers feel valued, they tend to stick with your brand for a longer period of time. Here’s a list of points you need to keep in mind while framing your welcome message:

  • Keep it short and simple.
  • Customize your text by including some personal detail about the customer. Instead of creating a message like “Hi, how may I help you today?”, you can write, “Hi (Customer’s first name)! How may I help you today?”
  • Make sure your welcome message encourages them to explore more. Place a CTA in your text that directs them to relevant information about your product or service and motivates them to engage with your business better.

Welcome message examples for customers

A good greeting message is your chance to beat your competitors and maximize conversions for your brand. It should reflect the joy of connecting with your customers. You can leverage conversational AI powered chatbots to add more meaning and value to your welcome messages.

Research suggests that the global chatbot market is projected to reach 1.25 billion US dollars in 2025. Trust us when we say that a chatbot greeting message can drive better customer engagement for your business. It helps facilitate quick responses and boosts customer satisfaction. Give your chatbot a good name so that customers find it more friendly to interact with.

Let us now look at some of the best welcome message ideas and the different types of welcome texts that you can create for your business.

1. Sample welcome messages for online store visits

Imagine you’re a restaurant and want your customers to visit your online platform, you can forward the following two types of messages:

  • “Welcome {Customer’s first name}! I’m {Bot’s name}. How can I help you today?
    Book my table /Share your menu/Take order”
  •  “Hi {Customer’s first name}!  I’m {Bot’s name}. What are you craving for today?
    Veg/Non-veg/Cool Beverages”

Both the welcome messages can prompt customers’ action and enable them to explore your online site better.

2. Welcome note examples for sales

Messaging platforms like Google Business Messaging are home to the next generation of millennium customers. As per research, 65% of people are more likely to purchase from a brand that can be contacted via chat. Conversational commerce is starting to become the new normal.

AI chatbots can help you automate your conversions and ensure guided selling over Google Business Messaging via cards, carousels, photos, and more. One effective way of crafting welcome messages for sales is by including a discount offer. It will automatically draw customers’ interest in your product or service. Here’s a Google Business welcome message example for sales:

  • “Hello, {Customer’s first name}! I’m {Bot’s name}, and I’d be happy to help you win a 20% discount on your first purchase with {Your brand’s name}. Can I help you find a particular product?
    Shoes/ Flip flops/Sandals”

3. Welcome message ideas for customer support

Customers want quick responses from brands. A slight delay in reply, and your customer goes to your competitor! But you can avoid such situations by leveraging the power of automated and AI-enabled replies. Your message should set the right expectations.Let us have a look at some welcome note examples that you can draw inspiration from:

  • “Hey, {Customer’s first name}. Thanks for showing interest in our product/service. One of our agents will get back to you within 2-4 business hours.”
  • “Hello, {Customer’s first name}! Thanks for your query. Expect a response from our support agent within 24 hours! Meanwhile, you can look at our product tutorial here(give link).”

4. Events-based text messages example

There’s always some special occasion coming up throughout the year. It is essential that you design some special templates for such days. Here’s a welcome text message sample that’ll help you understand better:

  • “Hi {Customer’s name}! Our support team is busy listing New Year offers for you. We’ll connect you with the best-fit agent between 10 AM-6 PM tomorrow.”

5. Examples of welcome messages for non-business hours

It is not feasible for your customer support team to be active all the time. Here is when conversational AI has a role to play. With chatbots, you can forward automated replies to common FAQs. Given below are some types of welcome messages that you craft:

“Thanks for connecting with {Brand’s name}! We’re currently closed but shall be online from 10 AM onwards tomorrow. Get to learn about our business hours and products/services here (link to the website).”

  • “Hi, I’m {Bot’s name}! How may I help you today?
    Order cancellation/New Order/ Refund
    I’ll connect you with our live agent tomorrow between 10 AM-12 PM.
    The {Brand’s name} team!”

The Gupshup promise

It is pretty simple to leverage Business Messages for your brand. All you need is an expert Google Business Messaging API partner like Gupshup. Our messaging API can provide you with rich conversational messaging solutions that can help you drive better customer engagement and loyalty seamlessly across 30+ messaging channels. Gupshup is ISO 27001 certified and GDPR compliant and prioritizes data security and privacy. On average, we deliver 7 billion+ messages per month for over 44,000+ brands across 20+ countries and regions.

With customers looking for quick solutions these days, Google Business Messaging can prove to be an effective channel for brands aiming to ace instant connectivity. Want to deliver a great messaging experience to customers via Google’s Business Messages?

#LetsGupshup today!

Shalu Santvana
Content Writer

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