The BFSI industry has continuously adopted the latest technological breakthroughs to turn every challenge into an opportunity for their customers. However, the implementation of internet banking and fast transaction apps are still not enough. The companies under BFSI are yet to offer top-notch instant solutions, personalised experiences, proper cyber-security, etc. and become more customer-centric.
Well, Conversational AI adds “salt to the sth.” Apart from satisfying customer expectations, it assists BFSIs in conquering them. Conversational AI bots replace manual CRM activities with automated and reasoning-based operations.