Browse Category by Chatbot
Chatbot, Telegram

Integrate 1-way and 2-way messaging with Telegram

The COVID-19 pandemic has brought in a new way of living for consumers and brands alike. Contactless shopping is the new buzzword. Add to this, the digitization of every commerce platform, businesses have their plates full with the task of engaging, retaining and making sales to customers amidst thick competition. Making sure to have a solution backed by conversational AI across multiple channels is the best bet for your business today.

If you connect with your customers via messaging, it is easier to acquire them as customers, sell them products and services and also support them. Conversations are more human than other forms of digital communication such as one-way SMS, advertisements, emails, etc. Connect with your customers on a highly engaging platform with an open-source API that focuses on privacy and security.

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Bots, Chatbot, Chatbot Messaging

Bot Scripting - The Journey from How? to Wow!

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Sohan

Abhishek Munian

Product Marketing | gupshup.io

Aug 22, 2017

We’ve all been there. We’ve visualized a great chatbot idea and basked in the glory of its success without writing the first few lines of the script. Although scripting is perceived to be a straightforward process, it can get complex and messy real quick if certain fundamental characteristics are overlooked. Let’s look at the features of a great chatbot script.

Scripting is 80% thinking and 20% execution

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Bots, Chatbot, Conversational Messaging

Conversational Intelligence for Bots

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Sohan

Abhishek Munian

Product Marketing | gupshup.io

Oct 18, 2016

Chatbots are no longer a novelty. They have been around for quite some time and have become an integral part of our lives. Brands have started experimenting and implementing services through chatbots.  On the other hand, the consumers have started interacting with chatbots more than apps. As the ecosystem evolves, brands would need to develop chatbots with clever capabilities that guarantee customer retention. Chatbots would need to be more ‘human like’ and not just throw dull and monotonous replies to the user. This is where AI (Artificial Intelligence) and NLP (Natural Language Processing) come into the picture. Continue Reading

Bots, Chatbot, Conversational Messaging

Introducing the Template Bot Builder

Bots are on a steep rise. Bots provides an option to the users to use their messaging app on the mobile device to interact with a brand or business. Hence, every brand or business no matter how big or small is trying to use bots to increase their reach and engage with their customers. We are already witnessing bots being created in various fields of businesses like travel, customer support, accounting, e-commerce etc.

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Bots, Chatbot, Thought Leadership

Why Bots Matter

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Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

June 20, 2016

Bots are essentially the latest re-incarnations of apps and websites. Everything you did previously using websites and apps, you will now be able to do through bots, with the added capability of doing it right within your favorite messaging app.

Why do bots matter, you wonder? If bots do the same things as websites and apps, is it really that different? Why would users switch from using websites and apps to bots? Continue Reading