Browse Tag by Automation
Conversational Messaging

Conversational Messaging provides you with a competitive advantage

Customer engagement is central to business success. With everything going online nowadays, customers have come to expect fast, easy, and secure digital experiences. Customers no longer want to respond to emails, download apps, subscribe to pages, or like a page on Instagram / Facebook. Instead, they just want to buy a product, make the payment and carry on. This leaves businesses in a lurch as they have less interaction, reduced engagement and fewer opportunities to exactly understand the future needs of customers.

In such frictional scenarios, conversational messaging, powered by conversational AI, can play a vital role by utilizing the available information faster, automate communication and help deliver an enriched customer experience as well as gain a powerful competitive advantage.

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Thought Leadership

Hospitable chatbots poised to transform the industry

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Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

Jan 12, 2018


“Chatbots are the ideal solution for unique challenges in hospitality”

Can computers be hospitable? Can software be warm, friendly, genial? The answer to these questions will determine the extent to which chatbots and conversational experiences will transform the hospitality industry. This article from Gupshup discusses the latest chatbots technology trends as it relates to the hospitality industry.

Training schools recommend that the attributes required to succeed in the hospitality industry include commitment, enthusiasm, teamwork, efficiency, flexibility, time management, organization, communication skills etc. Therefore, let’s explore how chatbots measure up across many of these dimensions.

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