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How Chatbots Are Transforming the Healthcare Industry

“The advancement of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life.”

This quote by Bill Gates on technological innovation is apt when you consider how AI-powered conversational chatbots are revolutionizing almost all sectors. They have impacted the healthcare industry as well. While scientists and doctors are pushing the boundaries of medicine, breakthroughs in technology like NLP (natural language processing) and ML (machine learning) are changing how patients and doctors communicate.

2020 was a rough year for the healthcare industry. Everyone is still in a rush to find solutions to cope with their medical crises in the pandemic. Researchers are now looking for AI-based solutions that can crawl through a large volume of data and provide meaningful insights. Today, patients need a platform that offers quick access to information and other medical facilities. Chatbots are one of the solutions that have the power to revolutionize the healthcare industry.

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