Delhi-NCR | Thursday 20 June, 2024

It is here that industry leaders will gather to explore the latest trends and strategies, sparking conversations that drive growth. Come, join us in person!

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Maximize Your Ad ROI with Chat Ads

Synopsis: Unlock the full potential of your advertising campaigns with Chat Ads. This session will teach you how to leverage Ads that Click to WhatsApp to increase engagement, drive conversions, and maximize your return on ad spending. Learn from industry experts as they share strategies, best practices, and real-world examples that demonstrate the effectiveness of Chat Ads in various marketing scenarios. Whether you're new to chat advertising or looking to refine your existing approach, this masterclass will equip you with the tools and insights needed to achieve superior ad performance.

Building Generative AI Bots

Synopsis: Step into the future of conversational CX with our masterclass on Building Generative AI Bots. This session covers everything you need to know about creating sophisticated Gen AI bots that can generate human-like text and engage customers with meaningful conversations. From understanding the underlying principles of generative AI to hands-on tutorials on developing and deploying your own bots, this masterclass offers a blend of theoretical knowledge and practical skills. Perfect for developers, AI enthusiasts, and business leaders, this course will empower you to harness the power of generative AI to enhance customer interactions and streamline operations.

Conference Agenda

A day where we engage in conversations that ignite ideas, and build the future of Conversational CX

10 AM - 11:00 AM

Registration & Networking

11 AM - 11:30 AM

Gupshup Keynote by Beerud Sheth

Powering Growth in the Era of Conversational Internet

11:30 AM - 12:00 PM

Solo Speaking by Gaurav Kacchawa

Reimagine Digital Customer Engagement

12.00 PM - 12.20 PM

#ThoughtLeaderSpeak by Sangeeta Bavi

Reimagine AI with Microsoft

12.30 PM - 1:00 PM

Panel discussion by Gaurav Sahi, Abhijit Dey, Ayush Gupta, Vivek Raghavan and Moderated by Gaurav Kacchawa

Enabling conversations with AI - today and tomorrow

1:00 PM - 2.00 PM

Lunch & Networking

2.00 PM - 2:20 PM

#ConversationalBrandStory - BankBazaar

Enabling conversations with AI - today and tomorrow by Pankaj Bansal

2:20 PM - 2.40 PM

Panel discussion by Nishant Malsisaria, Rohit Kumar, Harshad Jagtap, Chunmum Gupta, Navdeep Singh Saini and Moderated by Aniruddh Mukhopadhaya

Charting new courses for growth: Customer Experience priorities in 2024

2.40 PM - 3.10 PM

Multi-channel conversations by Sapndana Dhaduti

Harness the power of Conversations with Google RCS for business

3.10 PM - 3.40 PM

Panel discussion by Tejnoor Grover, Vaibhav Puri, Sandeep Gambhir, Arzan and Moderated by Vartika Verma

Conversational Advertising: The Next Wave in Personalized Marketing

3.40 PM - 4:00 PM


4:00 PM - 4:30 PM

Do more with conversations on WhatsApp by Ravi Garg

4:30 PM - 4:45 PM

Driving 2x ROI from your digital marketing by Saurabh Aggarwal

4:45 PM - 5:15 PM

Tea & networking

5:15 PM - 5:45 PM

The Future of Conversational CX and Thank You Note by Salim Ali

6:00 PM - 6:30 PM


7:00 PM onwards

Cocktail & Conversations to be followed by dinner
LIVE Music Performance

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About Gupshup Conversations

At Gupshup Conversations, we uphold the belief that every exchange holds transformative potential. Whether it's a casual chat among friends, a professional discourse in the workplace, or interactions between brands and consumers, conversations serve as catalysts for innovation and growth. Through this event, we aim to bring together thought leaders, experts, and enthusiasts from various industries to engage in lively and thought-provoking discussions.

Join us as we explore the power of conversations and their impact on our lives, our communities, and our world.



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Frequently asked questions about Gupshup Conversations

Gupshup Conversations is a one-of-its-kind event property powered by Gupshup. Read more about our FAQs.

Conversations are getting simple yet complicated today, especially when an average mobile user receives at least 5 calls, and spends over 3.5 hours on their smartphones per day. Top that with the growing number of mobile applications and chat platforms, brands are constantly trying to remain omnipresent and relevant to their customers.
Gupshup Conversations 2024 brings together tech experts, industry leaders, and marketing gurus to help reimagine conversations in a virtual world. Get a chance to connect with platform experts from Google and Meta to understand how conversational AI led solutions are reshaping the future of seamless interactions.

Yes, Gupshup Conversations is completely free to attend. However, please note that it is an invite-only event. We carefully curate our guest list to ensure that we bring together the most influential and innovative minds in various industries. If you've received an invitation, we encourage you to RSVP promptly to secure your spot at this exclusive gathering of thought leaders, CXOs, Marketers, Growth Heads, Product Leaders, and Customer Support executives. If you haven't received an invitation but believe you should be considered, please reach out to us via our contact page, and our team will review your request. We look forward to welcoming you to Gupshup Conversations, where stimulating discussions and invaluable networking opportunities await!

If you have any inquiries about Gupshup Conversations or encounter any issues while trying to sign up for the event, please feel free to reach out to our marketing team at Our dedicated team will be happy to assist you with any queries you may have and ensure a smooth registration process. We're here to help make your Gupshup Conversations experience as seamless and enjoyable as possible!

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